Invoices, payments and receipts

Use the account that owns the invoice. A registration application, event booking and invoice can have different statuses. Paying an invoice does not by itself prove that a profile has been approved.

Production website

1. Sign in and open Billing, or production Billing.
2. Review Outstanding balance. Its currency selector changes how the balance is displayed.
3. In Address, use Add invoice address or Edit to update the billing name, organization/company, address, country/region, postal code, phone and email. Save the address before checkout.
4. Review Billing history and select the invoice/payment action for the relevant row. Check Invoice NO, Invoice Created, Payment Status, Bill to, Orders and Order Summary.
5. If Select Payment Currency is offered, choose the intended currency and confirm the displayed total. Changing it saves the invoice currency; it is not just a display preference.
6. Continue to the payment step and use only the payment method actually offered for that invoice. Follow the provider’s confirmation and return to WYA.
7. Reopen Billing to check the invoice result and its receipt. Keep the invoice number when asking support for help.

Provider choices and currencies differ from the new staging checkout. Do not use a staging payment instruction to assume a production payment method is available.

New staging website

1. Open staging Billing. Use Add invoice address or Edit, fill the address fields and choose Save. Check Billing address saved.
2. Use the Status filter in Billing history: All statuses, Waiting for payment, Paid, Cancelled or Refunded.
3. Select the invoice. Review Bill info, Bill to, item quantities/prices, Sub total, Discount, VAT / GST and Grand total.
4. At Payment, confirm I confirm that the billing details and payment amount are correct. If Stripe card payment is configured, complete the card details and select Start card payment.
5. Wait for the provider result and the WYA result. Payment completed is distinct from Payment submitted / Your payment is waiting for verification.
6. Use Go to billing to recheck the status. For a paid invoice, choose View receipt. In the receipt use Print receipt or Download receipt PDF.

If Card payment is not configured. appears, contact support; repeated clicks do not configure a provider. Staging is a separate environment: use only owner-approved test payments there.

An interrupted or uncertain payment

Keep the existing invoice number. Check Billing and the provider result before paying again. Do not create another registration or booking to bypass a pending verification. Send support the invoice number, displayed status, amount/currency and approximate payment time; never send your full card details or password. A receipt that cannot load is not evidence that a payment failed.