Reset a password

Production website

From Login, select Forget your password?, or open Reset Password directly.

The page says Enter your email or username and we’ll send you a link to get back into your account.

1. Enter your account email address in the Your email field, which is labelled Email in the form.
2. Select Confirm.
3. If a reset email arrives, follow its link to finish the reset. Check your spam folder if you cannot find it, and contact WYA if you still need help.

If you do not have an account, select Create New Account to open /auth/signup.

New staging website

From Login on staging, select Forget your password?, or open Reset Password on staging. The page says Enter your email and we’ll send you a link to get back into your account.

1. Enter the account email in Your email.
2. Select Confirm.
3. When The password reset email was sent. appears, open the link in the email. If delivery fails, staging can show We could not send the reset email. Please try again.

The email link opens the real token route /en/auth/confirm-reset-password/:uid/:token. On that page, enter New password and Confirm new password, then select Confirm. The new password must contain at least eight characters and match; an invalid or expired token displays This reset link is invalid or expired. Please request a new one. The page also provides Forget your password? to return to the request form and Create Your Account where applicable.